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Problem solving
What do I do if something goes wrong with an acquisition?
If in the process of carrying out due diligence processes prior to making an acquisition you feel there is something wrong with, or missing from, the object's history you will wish to ask further questions as described in Checklists Buying with confidence and Due diligence processes. You will also wish to:
- Pay particular attention when buying from online sources (Checklist Online sources)
- Discuss the matter with colleagues and seek expert advice in the field
- Consult the Museums Association's Code of Ethics
- Seek independent advice from a conservator through the Conservation Register
- Check your object against databases of stolen or lost art (Factsheet Databases of stolen art).
If you continue to have doubts you will not wish to acquire it. If you believe a criminal offence has taken place you should report it to the police. Customs Confidential is a 24 hour helpline through which you can also report any possible illicit traffic in cultural property by visiting the website or calling 0800 59 5000.
What do I do if I realise there is a problem having purchased an object?
In this case it would be sensible to go back to your original selling individual or institution, particularly if they are a member of a Professional Trade Association. If they are unable to help you may wish to make use of the arbitration service offered by some of the Associations (Factsheet Professional trade associations). Other questions regarding whether an object has been legally sold to you must be answered using independent legal advice. Again the Museums Association may be able to help you with this. Further information is available in Factsheet Legislation.
